License # 0563071
H&H Agency, Inc.
Manage Policy Home Producers Services & Links Contact Us Careers

Privacy and Security

Thank you for choosing H&H Agency, Inc. We respect your right to privacy. Therefore we diligently safeguard your personal information.

When you visit and use the H&H Agency, Inc. website, to access your policy, your personal information that we have obtained from you directly, through the application submission, and through the collection process in which we third parties such as Department of Motor Vehicles, other insurance companies, insurer databases authorized to collect claims and other information, consumer reporting agencies. Any third parties who perform services for us are required to safeguard any customer information and may only use it in connection with performing those services.

We secure and limit access to your information. We may need to share some information outside of H&H Agency, Inc., to properly manage our business. This includes sharing to efficiently service your accounts, to comply with laws, and for other routine business practices. For example we share information to prevent fraud, to comply with court orders, and for tax reporting.

When we do need to collect personally identifiable information from you, we will ask you to voluntarily supply us with the information we need.

The types of personally identifiable information that we collect may include your name, your driver’s license, your driving record, company name, home, work and email addresses, telephone and fax numbers, credit card information, your month of birth, and information about your profession.

H&H Agency, Inc. may also collect non-personally identifiable information about you, such as information related to your use of our web site, communication preferences, aggregated data relative to your web site visits, and responses to promotional offers.

As a policyholder, once you login you can click on "Profile" within the menu bar and choose “Subscribe to Paperless Documents”. If you have not yet enrolled online, you can do so by clicking on the link under “Not Yet A Member?”.

If you sign up for electronic notifications H&H Agency, Inc. will also send you notifications regarding new services, special offers, confirmations of transactions and surveys.

Information on the World Wide Web. H&H Agency, Inc., uses cookies for your security. A cookie is a small temporary file that allows H&H Agency, Inc., to recognize you while you are visiting our website and to maintain a secure internet session. H&H Agency, Inc., does not track your internet use after you leave our website.

Use of Information H&H Agency, Inc. Online may disclose your information to others:

  • When we have received your consent to do so;
  • When we communicate with, insurance companies, who we have identified as a carrier that will address your insurance needs;
  • When we report to California Department of Motor Vehicles;
  • In situations where sharing or disclosing your information is required in order to offer you services you desire;
  • When companies or service providers that perform business activities on behalf of H&H Agency, Inc. Online require such information (e.g., credit card processing, customer support services, market research administration or database management services);
  • When a preferred partner of H&H Agency, Inc. Online ceases to do business with H&H Agency, Inc. Online and access to your personally identifiable information is necessary to facilitate business operations or meet contractual obligations;
  • In the event H&H Agency, Inc. Online is merged with or acquired by another company; to comply with legal or regulatory requirements or obligations in accordance with applicable law or court order, and otherwise as we believe is necessary or appropriate to satisfy any law, regulation or other governmental request, to operate our web site properly, or to protect or defend our rights or the rights or well-being of our employees, users or others or if you are involved (or are suspected by governmental authorities or our security functions to be involved) in any illegal activity, even without a subpoena, warrant or court order; or
  • In case of emergency such as to safeguard the life, health, or property of an individual.

If information is shared as mentioned above, we will limit the scope of information that is furnished to the amount necessary for the performance of the specific function. We may confirm personal information you provide us on applications and forms, with third parties, such as your bank, employer, government entities, credit agencies, and other businesses where you have an account or a credit card. Unless otherwise precluded by legal process, we require third parties to protect your personally identifiable information and abide by applicable privacy laws and regulations.

Consent. In some cases your permission will be implied from the nature of the service requested or transaction undertaken. For example, H&H Agency, Inc. may collect and use personally identifiable information that you volunteer, or behavioral data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfill transactions and services that you request.

In certain circumstances, we will seek your express permission when we collect information that is regarded under data privacy regulations to be sensitive in nature, such as racial or ethnic origin, marital status, or health conditions.

Access. To ensure that your personally identifiable information is accurate and up to date, we encourage you to contact us to update your information in the event your home, work or email address change, or you wish to add an additional method for us to communicate with you. Please note that in an effort to prevent the unauthorized disclosure of your personally identifiable information, you may be asked to provide proof of identity (or other authentication materials) together with the completed access request form. Access to personally identifiable information from non-H&H Agency, Inc. subscribers cannot be provided by telephone.

We restrict access to your Information to employees who we have determined need it in order to provide products or services to you. We train our employees to safeguard customer information, and we require them to sign confidentiality and non-disclosure agreements. We maintain strict physical, electronic, and procedural safeguards to protect your Information from unauthorized access by third parties.

Occasionally, information that you request to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on "back up" systems or within log files due to technical constraints, or financial or legal requirements. Therefore, you should not always expect that all of your personally identifiable information would be completely removed from our databases in response to your request for deactivation.

Security. To ensure that your personally identifiable information is accurate and up to date, we encourage you to contact us to update your information in the event your home, work or email address change, or you wish to add an additional method for us to communicate with you. Please note that in an effort to prevent the unauthorized disclosure of your personally identifiable information, you may be asked to provide proof of identity (or other authentication materials) together with the completed access request form. Access to personally identifiable information from non-H&H Agency, Inc. subscribers cannot be provided by telephone. Occasionally, information that you request to be removed will be retained in certain files for a period of time in order to properly resolve disputes or to troubleshoot problems. In addition, some types of information may be stored indefinitely on "back up" systems or within log files due to technical constraints, or financial or legal requirements. Therefore, you should not always expect that all of your personally identifiable information would be completely removed from our databases in response to your request for deactivation.

Links to Other Websites. In order to anticipate your needs, H&H Agency, Inc. provides links to other web sites for your convenience and information. H&H Agency, Inc. is not responsible or liable for any content presented by or contained within any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while H&H Agency, Inc. will protect your information on H&H Agency, Inc. owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites, including web sites owned or controlled by independent franchisees or third party owners of companies that may use the name of an H&H Agency, Inc. brand, or web sites not controlled or authorized by H&H Agency, Inc.. Third party web sites that are accessed through links on our web site have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.

Children. We cannot always determine the age of persons who access and use our web site. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from any future H&H Agency, Inc. marketing communications.

Contact Us. If you have comments or questions regarding H&H Agency, Inc.'s data privacy practices or this Online Privacy & Security Statement or you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from H&H Agency, Inc. in the future, you can contact us at:

P.O. Box 8128
Newport Beach, CA 92658
Telephone: (949) 851-6362
US Toll Free: (800) 949-3274
Fax: (949) 851-1718

Updates. H&H Agency, Inc. may amend this Online Privacy & Security Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our customers, affiliates, strategic marketing partners, and service providers. Updated versions will be posted to our web site and date stamped so that you are always aware when the Online Privacy & Security Statement was last updated.

By using this site, you signify your assent to the H&H Agency, Inc. Online Privacy & Security Policy. H&H Agency, Inc. reserves the right to make changes to this privacy and security statement at its sole discretion without notice to the User.

Revised June 2010